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Refund and Returns Policy

Most items we sell are used guitars. They are sold As-Described and cannot be returned unless it arrives in a condition different from how it was described or photographed. Items must be returned in original, as-shipped condition with all original packaging.

Only new guitars have a 30 day refund and returns policy. If 30 days have passed since your purchase, we can’t offer you a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When an items is returned, you will only be refunded for the amount of the sold item. Shipping costs to your address as well as return shipping costs are due by the buyer.

If you want to return an item, first please send us a mail so we can handle the return in cooperation!

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied via Paypal or your bankaccount.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: Never Enough Strats, Emmapark 31, 6701CB Wageningen, The Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of both shipping to you and return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service and purchasing shipping insurance. You are responsible for the returned item during shipment to us. We will only be responsible after receiving your item. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@neverenoughstrats.com for questions related to refunds and returns.

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